Delete your account

Last updated: 4 August 2026

You can permanently delete your WeBall Club account and personal data at any time, whether or not you still have the app installed.

Option 1 — In the app (instant)

Open WeBall Club and go to Settings → Delete account. Confirm, and your account is deleted immediately — this is the fastest option.

Option 2 — By request (no app needed)

If you no longer have the app, your device, or can't sign in, email admin@weballclub.com from the email address registered to your account, with the subject line "Delete my account". Include your account's phone number or in-app name if you can, so we can find the right account. We verify the request came from the account owner and then delete the account — we aim to complete this within 30 days, and always without undue delay, as required by UK GDPR.

What gets deleted

• Your profile: name, nickname, email, phone number, date of birth, skill rating, positions, and photo.
• Your authentication credentials (email/password or social sign-in link).
• Chat messages and images you've sent, and your session data.
• Your membership in any groups.

What may be retained

• Recorded results and stats for games you took part in may be retained in anonymised or aggregated form (e.g. a final score), so other group members' history and league tables stay accurate. These no longer identify you.
• We may keep minimal records where required to meet a legal obligation, resolve disputes, or enforce our agreements (for example, moderation logs for reports you were involved in), for no longer than necessary.

For the full picture of what we collect and why, see our Privacy Policy.

Contact

Questions about deleting your data: admin@weballclub.com, or by post to WeBall Club Ltd, 232 Brick Lane, London, England, E2 7EB, United Kingdom. You can also complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk.